3 Fast Ways to Restore Functionality to Your User’s Windows 8.1 PC

When your users are having problems with their PC you need to ensure that you can restore its functionality as quickly as possible with minimal impact to the user. In many cases, your response time may be dictated by an SLA. 

Windows 8.1 provides three quick solutions to this problem: refresh, reset, and restore. Refreshing a PC reinstalls Windows, but keeps the user’s personal files and settings. It also keeps the applications that came with their PC, as well as the applications installed from the Windows Store. This is an effective option to resolving startup or operation problems that are most likely related to operating system files. Resetting a PC reinstalls Windows, but deletes user files, settings, and applications, except the applications that came with the PC. This may be a necessary option when user files have become infected or corrupted. Restoring a PC is a way to undo recent system changes made to the system. Performing a system restore will not affect user data, only changes made due to updates, driver installations and application installations and uninstallations. This would be an effective option if you believe the problem with the PC is the result of a recent change made to the computer.

Each of these new features provide a quick and effective alternative to reimaging a user’s computer. In the case of System Restore and Refresh, the user data is unaffected, allowing users to quickly return to productivity. The choice of PC Reset versus reimaging will ultimately be based on whether the image being used is highly customized, in which case reimaging will require fewer steps than a PC Reset followed by installing any business applications.  

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